Enrolment in and attendance at in-person workshops with Kim Herringe at The Studio is subject to the following Terms and Conditions:
- General Terms and Conditions
- Workshop Confirmation and Payment
- Workshop Cancellations and Refunds
- Moving to a Different Workshop
- Workshop Credits
- Private Tuition Terms and Conditions
- Private Group Workshop Terms and Conditions
- Additional Information
1. General Terms and Conditions
- Workshop numbers are kept small so I can give individual attention to students learning new processes and techniques. Each workshop has a minimum and maximum number of participants. Book early to secure your place. If minimum numbers are not reached one week before the workshop, it may be cancelled.
- I may take photographs during workshops for use on my website and social media. I’ll ask permission before photographing students. If you’d prefer not to be photographed, that’s absolutely fine.
- An email is sent to students approximately 1–2 weeks before each workshop, reconfirming the date, time, studio address and other important information. Please read this information before attending and contact me if anything is unclear.
2. Workshop Confirmation and Payment
- An invoice will be emailed to you within 1–2 days of receiving your booking enquiry.
- Full payment is required to secure your workshop booking.
- Payment can be made by direct deposit or PayPal.
- Progress payments may be arranged in advance. A non-refundable deposit will be required, and the payment schedule will be agreed upon before your booking is confirmed.
3. Workshop Cancellations and Refunds
Cancellations by Students
If you need to cancel your workshop booking, the following conditions apply:
- 4 weeks or more before the workshop: Full refund, minus the PayPal fee if you paid via PayPal*.
- Less than 4 weeks but more than 2 weeks before the workshop: 50% refund of the full workshop fee.
- 2 weeks or less before the workshop: No refund.
If you cancel within 4 weeks of the workshop and I’m able to fill your place with another student, I may offer an alternative to the standard cancellation terms:
- A refund of your workshop fee, less a $40 administration fee; or
- A workshop credit for the full amount, subject to the conditions in Section 5 – Workshop Credits.
*PayPal payments: If you cancel your booking and are eligible for a refund under these terms, any PayPal transaction fee that is not refunded to me by PayPal will be deducted from your refund. If I cancel a workshop, I’ll cover the PayPal fee and provide a full refund.
Cancellation by Me
- I may need to cancel a workshop due to insufficient student numbers or unforeseen circumstances, such as illness.
- If this happens, you will be offered a full refund or the option to transfer to another workshop.
Cancellation Due to Weather and Travel Conditions
- Workshops will proceed in wet or rainy weather unless an official weather warning for the Sunshine Coast Hinterland region makes proceeding unsafe.
- If I cancel a workshop due to severe weather, you will be offered a full refund or the option to transfer to another workshop.
- If you choose not to attend because of personal concerns about weather or travel, and the workshop is still running, the standard cancellation conditions apply.
- In some circumstances, I may offer a one-time transfer or credit as a goodwill arrangement. Any such offer will be confirmed in writing and subject to its stated conditions.
4. Moving to a Different Workshop
If you’ve booked a workshop and would like to change to another date or a different workshop, you can request a transfer under the following conditions:
- Transfer requests must be made at least 4 weeks before your original workshop date.
- Transfers are subject to availability and must be confirmed by me.
- If the replacement workshop costs more than your original booking, you’ll need to pay the difference.
- If the replacement workshop costs less than your original booking, I’ll refund the difference.
- If you haven’t selected a replacement workshop, I may offer to hold your payment as a workshop credit, subject to the conditions in Section 5 – Workshop Credits.
- Transfer requests made less than 4 weeks before your original workshop date are not accepted under the standard transfer policy. The cancellation conditions in Section 3 will apply.
Only one transfer is permitted per booking.
- Once your booking has been transferred and confirmed, it cannot be transferred again or refunded if you subsequently cancel.
- This condition will be confirmed in writing when your transfer is arranged.
5. Workshop Credits
Workshop credits may be issued under my cancellation policy or offered as a goodwill arrangement. The credit value, expiry date and any specific conditions will be confirmed in writing.
Using Your Credit
- Credits are valid for 12 months from the date of issue, unless otherwise specified in writing.
- Credits can only be used towards workshops organised and run by me at The Studio in North Maleny, unless otherwise agreed in writing.
- Credits cannot be used for workshops I deliver on behalf of other organisations or at external venues.
- All workshop bookings are subject to availability.
- If your chosen workshop costs more than your available credit, you’ll need to pay the difference when booking.
- If your chosen workshop costs less than your available credit, the remaining balance can be used towards another eligible workshop before the original expiry date. No cash refund will be given for the difference.
- You must use your credit to make and confirm a workshop booking before the credit expiry date. The workshop itself may take place after that date.
- Any unused credit remaining after the expiry date will lapse.
- Credits cannot be exchanged for cash or transferred to another person unless otherwise agreed in writing.
Once a Credit Has Been Used
- Once a credit has been used towards a confirmed workshop booking, that portion of the credit is considered redeemed.
- If you subsequently cancel that workshop, the redeemed credit cannot be reinstated, refunded or transferred to another booking.
- If I cancel a workshop booked using credit, the credit will be reinstated and its expiry date extended by six months from the date of the workshop cancellation.
- Any unused balance from the original credit remains available until its original expiry date.
Goodwill Arrangements
- From time to time, I may offer a credit, workshop transfer or alternative arrangement outside my standard cancellation terms.
- These arrangements are made at my discretion and may have specific conditions, which will be confirmed in writing.
6. Private Tuition Terms and Conditions
- Expectations regarding outcomes from a private tuition session will be discussed and agreed upon before the session is confirmed and invoiced.
- Full payment is required to secure your booking.
Cancellations by Students
- More than 1 week before the booked session: Full refund.
- 1 week or less before the booked session: No refund.
Cancellation by Me
- If I need to cancel a private tuition session due to unforeseen circumstances, such as illness, you will be offered a full refund or the option to reschedule.
7. Private Group Workshop Terms and Conditions
- Workshop expectations and outcomes will be discussed with the Group Coordinator and agreed upon before the workshop is confirmed and invoiced.
- Unless otherwise agreed, I will liaise with one person representing the group, referred to as the Group Coordinator.
- Once the workshop cost has been agreed upon, it is fixed.
- If a group member is unable to attend, the workshop cost will not be reduced and no refund will be given for that individual.
- If additional attendees are included, an additional materials fee may apply.
- Full payment is required to secure the booking.
- One invoice for the total workshop and materials fee will be issued to the Group Coordinator. Individual invoices will not be issued.
- The Group Coordinator is responsible for organising and communicating with group members.
Cancellations by the Group Coordinator
- 4 weeks or more before the workshop: Full refund.
- Less than 4 weeks but more than 2 weeks before the workshop: 50% refund of the full workshop fee.
- 2 weeks or less before the workshop: No refund.
Cancellation by Me
- If I need to cancel a private group workshop due to unforeseen circumstances, such as illness, the Group Coordinator will be offered a full refund or the option to reschedule.
8. Additional Information
I take reasonable care to provide a safe workshop environment. I cannot accept responsibility for personal property brought into or left behind at any workshop I run. Liability for personal injury will be determined in accordance with applicable law.
These Terms and Conditions may be updated from time to time. The terms applicable to your booking are those in effect when your original workshop booking is confirmed, unless otherwise agreed.
Nothing in these Terms and Conditions excludes or limits your rights under Australian Consumer Law.
If you have any questions or concerns about these conditions, please contact me.
Last updated October 2026.
